In these conditions “The Company” means White Waltham Airfield Ltd, White Waltham Airfield, Waltham Road, Maidenhead, SL6 3NJ. (West London Aero Club is a Trading name of White Waltham Airfield Ltd)
These Terms and Conditions apply to all flights and flight vouchers bought or placed by, or on behalf of, our clients. By purchasing a Voucher or booking a Flight with the Company, you agree on behalf of yourself, or the person for whom the Flight is intended, to be bound by them in their entirety.
Gift Vouchers: Booking and cancellations:
Flights must be booked within 6 months date of purchase and flown within 12 months from the date of purchase. The date of purchase is clearly marked on the voucher and an extension may be available on payment of an administration charge. A refund may be requested in writing/email to ops@wlac.co.uk within the 6 month booking period but may also be subject to an administration charge.
Any cancelled flights should be rebooked for a date within the original voucher validity period. Should suitable flight dates not be available, cancelled flight vouchers will be extended free of charge for up to a period of 4 months.
Once you have booked the date of your flight, at least 3 days’ notice is required if you wish to make any amendments to the date or time. If the booking is changed after that time you may forfeit the voucher. Under certain circumstances the flight can be re-booked upon a payment of a rebooking fee which is 50% of the original flight cost. A ‘no shows’ on the day of the booking will result in the voucher becoming invalid.
Please remember to bring the voucher with you on the day of the flight.
We reserve the right to postpone a flight previously booked and to offer an alternative booking. This is likely to be due to weather or technical reasons. Please note that we cannot guarantee to offer a weekend booking or guarantee that the flight will take place on a specific date or time.
Flights depart from White Waltham Airfield and the Flight Voucher provides temporary membership of West London Aero Club and up to 3 guests on the day of your flight.
Flight Conditions:
All flights are subject to suitable weather conditions, aircraft serviceability and instructor availability. The Company accepts no responsibility for bad weather, unforeseen mechanical problems or unforeseen events causing the contracted flight to be cancelled or altered from that contracted for.
The Company cannot be held liable for any costs incurred in this circumstance. Any delays or cancellations will be advised to the customer by text message, email or telephone, so please ensure your contact details are correct and up to date.
If the flight is cancelled for whatever reason, it is your responsibility to re-book your flight with the Company. If you fail to do this by the required dates, we reserve the right to void the voucher. Passengers should rebook any cancelled flights within the original validity period of the voucher.
All flight times are “chocks-off” to “chocks-on” (aircraft brakes off to brakes on)
Flight Risks:
All flights operated by the company are insured. Trial flying lessons are operated under the auspices of the West London Aero Club Approved Training Organisation approval number 215.
We are not qualified to express an opinion confirming that you are fit to fly. If in any doubt you should consult your physician if necessary. Passengers must not fly if suffering from any condition which may create or lead to a dangerous situation in flight such as, but not limited to, blackouts, epilepsy, recurrent fainting or giddiness, any nervous disorder or other relevant illness or injury unless you have a certificate of your fitness to fly from your doctor. Any passenger suffering from the effects of alcohol or drugs will not be allowed to fly. No flyer will be allowed to take part in any flight unless they have attended the full safety briefing preceding the flight. All flyers will be required to sign a Temporary Membership form, prior to the flight.
Refunds and cancellations: Gift Vouchers
DUE TO THE NATURE OF THESE ACTIVITIES, ALL GIFT VOUCHERS ARE STRICTLY NON-REFUNDABLE UNLESS RETURNED WITHIN 14 DAYS OF PURCHASE. If a flight is cancelled by us for any reason listed under Flight Conditions, no refund is payable by the Company. The owner of the voucher may rebook the flight and discuss the situation with us. The voucher can be transferred to another name, exchanged towards a different experience & any price difference paid, but not refunded, or the validity date can be extended in certain circumstances or upon payment of an administration fee. Any enquiries regarding refunds must be made in writing by the original purchaser.
Miscellaneous:
By purchasing a Voucher or Flight you authorise the Company to store the information provided in relation to the purchase of vouchers which will be kept in both manual and electronic storage systems and to exchange this information as passenger booking circumstances require. Credit card details are not stored by us. Your privacy and security are important to us and for more details please see our Privacy Policy on the website.
The purchaser or the person(s) for whom the Experience is intended needs to be aware that the provision of the service is both seasonal, entirely weather dependant and subject to operational circumstances.
These Terms & Conditions shall be governed by and construed in accordance with English Law. The parties agree that the English courts have exclusive jurisdiction to adjudicate any dispute which arises in connection with these Terms & Conditions.
June 2023